Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to keep the process simple, fair, and transparent while ensuring smooth order management.

1. Order Cancellation Before Dispatch
 You can request cancellation of your order before it is dispatched from our warehouse.

To cancel your order:
 Email us at rutvikboghara.indianecommerce@gmail.com
 or contact us via WhatsApp or phone at +91 8079902090

Please include your order number in your message.
 If your order has not been packed or shipped, we will cancel it and initiate a full refund within 1–2 business days to your original payment method.

Note: Cancellation requests made through Instagram, Facebook, or any platform other than our official support channels will not be considered valid.

2. Order Cancellation After Dispatch
 Once an order has been shipped, it cannot be cancelled.
 If you still wish to cancel after dispatch, please accept the delivery and initiate a return request according to our Return & Refund Policy.

3. COD Order Cancellation
 Cash on Delivery (COD) orders may require confirmation via phone, SMS, or WhatsApp.
 Unconfirmed COD orders may be automatically cancelled after a few hours.
 Repeated cancellations of COD orders may lead to the COD option being disabled for your future purchases.

4. Prepaid Order Refunds
 If a prepaid order is cancelled successfully before dispatch, a full refund will be issued to your original payment method (UPI, wallet, credit/debit card, etc.). Refunds usually reflect within 3–7 business days, depending on your bank or payment provider.

5. Seller Cancellations
 We may cancel an order in the following situations:

  • The product is out of stock or discontinued

  • The address or contact information provided is invalid or incomplete

  • The order is flagged as suspicious or high-risk by our payment gateway

In such cases, you will be notified, and a full refund will be processed if payment has already been made.

6. Contact Us for Assistance
 If you have any questions or need help with cancelling an order, please reach out to our support team:

Email: rutvikboghara.indianecommerce@gmail.com
 Phone/WhatsApp: +91 8079902090
 Support Hours: Monday to Saturday, 10 AM to 6 PM